General Terms And Conditions

Version 3.0 dated 08.08.2013

please read our General Terms and Conditions, to any uncertainties in order to avoid from the outset.Thank you.

1. The object of the contract
mosaikshop.ch GmbH will sell the customer (hereinafter referred to as "Customer") in printed catalogs, flyers, as well as the Online Store listed below specified goods to the supply and sale conditions (AGB).

2. Contract
the contract between the customer and mosaikshop.ch GmbH will only come by an order of the customer and its adoption by mosaikshop.ch statuses. The order of the customer via telephone, in writing or via the Internet. mosaikshop.ch GmbH accepts the job, by the customer (a) an order confirmation (via fax, e-mail or letter submitted, or (b) delivering delivery note).

3. Product range
all particulars of the goods, which the customer receives in the context of the ordering process, are authentic. Error in description, figure and price reserved. All the technical information about the individual products are based on the information provided by the manufacturer and are binding in this context.


4. Payment terms
are all catalog prices are quoted in Swiss francs (CHF), including VAT, unpacked. Transport and packaging costs are calculated separately. The payment shall be net within 10 days after the invoice date.

  • New customers can buy up to 100.00CHF on invoice.
  • Existing customers can(unless otherwise agreed) up to the maximum 300.00CHF Shopping Account
  • Worldwide deliveries only against advance payment be sent.
  • Deliveries against advance payment

Mosaikshop.ch GmbH reserves the right, and existing customers to supply only using this payment options.

5. Delivery terms
the ordered products can be sent worldwide, see type. 4. Payment terms. As far as to stock, the products are immediately delivered to the address given by the customer. Otherwise, there will be a written order confirmation with the anticipated delivery date. The delivery of the goods is carried out (at the loading bay) at the expense and risk of the customer, even if partial deliveries are performed. The settlement is carried out with only outwardly visible damage of the ordered goods against a certificate of the respective carrier.

6. Retention of title
the delivered goods remain property until full payment of mosaikshop.ch.  This is entitled to make a corresponding entry in the domicile. If the customer defaults in payment of the purchase price, is mosaikshop.ch, be entitled to withdraw from the contract (letter of resignation) and the would be in their possession.

7. Return Policy
The customer has a return policy Return Policy in principle on all stock items. The product can be undamaged within 10 days after receipt, functional, complete and in good condition will be sent back. Always require an authorization number before you return!

Not be withdrawn and paid:

  • Returns without prior consultation with mosaikshop.ch GmbH
  • Used, broken and damaged Article
  • outfeed article, Clearance
  • In the article, the order of our customers have been made or have been ordered specifically for this customer
  • Incomplete article (missing components and packaging, etc. )

The credit may after effort and actually incurred costs by mosaikshop.ch GmbH will be mitigated. Processing costs incurred may be charged, or be deducted from the credit. The postage costs for mission and responses is in any case the customer. In case of a return does not meet these conditions, all costs including processing fee will be charged to the customer.

8. Warranty for defects and liability for
all products offered in the catalog the warranty period is 12 months from the date of purchase, if not a different warranty period is explicitly specified. Products will be replaced or repaired free, where the defect from the customer within 14 working days after receipt of the goods will be reported in writing. The warranty is void if without the written consent of mosaikshop.ch GmbH changes or repairs to the product. As far as the legal provisions allow, is the liability for damages is excluded. In particular mosaikshop.ch GmbH shall be liable for damage caused by improper use or natural wear and tear or because they are for damage which is not to the article itself (consequential damages).


9. Intellectual property
mosaikshop.ch GmbH reserves for each design, each text, each graphic on your web page all rights. Copying or other reproductions, of the entire Web site and/or of parts of this web site is permitted only for the purpose, an order to abandon mosaikshop.ch GmbH. The name mosaikshop.ch GmbH, all Seitenkopfzeilen, navigation bars, graphics and button icons are registered trademarks, trademarks or trademarks of mosaikshop.ch GmbH quoted on this website All other trademarks, product names or company names or logos are the sole property of the respective owner. To illustrations, drawings, calculations and other documents reserves mosaikshop.ch GmbH the property rights and copyrights. Their passing on to third parties the customer requires the explicit written consent of mosaikshop.ch GmbH

10. Privacy
mosaikshop.ch GmbH assures, in the collection, processing and use of personal data the provisions of the Swiss Data Protection Act and the relevant legal provisions. The occasion of the customer order processing will be used only for the order processing. The customer agrees to this use of his data. In addition, it has the right to request, at any time, the data stored below and their deletion (after payment of the products).

11. Place of Jurisdiction and applicable law
the place of jurisdiction shall be the seat of mosaikshop.ch GmbH or the Swiss residence of the customer. The legal relationship is governed by Swiss law.

12. Final provisions
in the sale of in printed catalogs, flyers, as well as the online store of the mosaikshop.ch GmbH were specified in the General Terms and Conditions are valid only at the time of the respective contract their valid version. These terms and conditions shall apply, in particular also from those of the customers, if they should differ. Should individual provisions of these General Terms and conditions be ineffective or become ineffective, the validity of the remaining provisions shall not be affected thereby. In the other reserves mosaikshop.ch right to amend these General Terms and Conditions.

mosaikshop.ch GmbH
Altstetterstrasse 287
CH-8047 zürich

Handelsregister Nr.: CH-020.4.049.584-8
MwSt.Nr.: CHE-321.678.505 MWST